Ajax Computer Services offers computer repair services for desktops and laptops, as well as training, network configuration and remote-access services. We offer common services at a flat rate when the computer is brought to us, and hourly rates for all in-home/in-office service. Our most common services and hourly rates are given below, accurate as of 5/2017. We reserve the right to adjust rates at any time.
Fixed-Rate In-Shop/Drop-Off Rates
We offer the following flat-rate services for work done in-shop:
| Service | Description | Price |
|---|---|---|
| Standard Data Backup | Backup Data from a functioning hard drive | $60 |
| Basic Data Recovery | Recover Data from a corrupt hard drive | $100 |
| Hard Drive/SSD Upgrade | Upgrade a hard drive to a larger drive or upgrade from a a hard drive to a solid state drive and transfer all content to the new drive | $50 |
| RAM Installation | Install memory in a desktop or laptop | $20 |
| Operating System Installation w/ Data Transfer | Backup data, reinstall OS, restore data and install all drivers, updates and antivirus software | $120 |
| Operating System Installation | Reinstall OS, install all drivers, updates and antivirus software | $90 |
| Tune-Up | Full Hardware Diagnostics, removal of unnecessary startup items, installation of updates, unnecessary software removed, boot time optimization, and hard drive defragmentation (if needed) | $40 |
| Virus Removal | Full Hardware Diagnostics, virus/spyware infections removed, antivirus software installed/updated, removal of unnecessary startup items, installation of updates, unnecessary software removed, and hard drive defragmentation (if needed) | $90 |
| Diagnostics | Full Hardware Diagnostics – Test memory, hard drive and visually verify capacitors for any damage. | FREE |
For drop-off service, only the computer is necessary – no cables or accessories are needed except for the power cord in the case of a laptop.
Hourly Labor Rates
For consultation, on-site work, and all services not in the table above, labor is charged at the following rates:
| Service | Residential | Commercial |
|---|---|---|
| Drop-Off/Remote | $45 | $55 |
| In-Home/Office (Minimum 1.5 hr) | $55 | $65 |
For all on-site work (Residential and Commercial), the following rate applies for travel:
Mileage: $1.50/mile to and from site, minimum $15
Remote Service
We offer remote service for Windows 7, 8 and 10-based PCs. This allows us to perform tune-ups, virus removals and other services over the phone without having to make a house/office call or have the computer dropped off to our shop. With the exception of serious virus issues and hardware issues, most services are available remotely. If an issue cannot be fixed remotely, then in-home/office or in-shop service will be available at our regular rates without an additional charge for the remote service attempt.
For commercial customers, we offer remote service for networking, Windows and Mac PC support through our Virtual Private Network (VPN) services.